Shipping & Returns
Shipping
Standard shipping via local postal service (trackable)
Estimated delivery times are visible at checkout. Available for the following locations:
Guernsey (£9.86), Isle of Man (£7.57), Jersey (£9.86), United Kingdom (£9.06)
UPS Express shipping (trackable)
Weight-based prices and estimated delivery times are calculated live at checkout. Available for all locations listed above.
UPS Standard shipping (trackable)
Weight-based prices and estimated delivery times are calculated live at checkout. Available for all locations listed above, except for the Isle of Man.
Your country is not listed? Make sure to select the correct shipping location (country flag) on our website. Still not available? Click here to let us know so we can work on a future solution.
We ship from Germany, Europe.
Please be aware that orders to the UK above £135 may be subject to import taxes and duties. We highly encourage you to place orders below the £135 threshold. These charges are issued by your country's national import office and are not controlled by Feelgrounds. You may be asked to pay these once your order arrives in your country. If you are in doubt, please consult your country's customs office website for further information.
Returns
If you are not 100% satisfied, you can return your item(s) for a refund within 30 days of receiving your order. The items have to be unworn/unused to be eligible for a return.
Extended return period for the holidays
Items purchased at the Feelgrounds Online Store that are received between November 15, 2021 and December 31, 2021, may be returned through January 31, 2022. Please note that the items have to be unworn/unused to be eligible for a return and that all other terms and conditions provided in the Feelgrounds Refund Policy are still applicable.
Please note: You can only return your order for a refund. If you want to exchange your item(s), just place a new order.
You will be responsible for the cost of your return. You have the option to use our prepaid returns label for a fee of £10.00 (which will be deducted from your refund) or use a shipping provider of your choice.
If you decide to keep none of the ordered products, we will refund the standard shipping costs along with the value of the returned product(s). If you go for a partial return, the shipping costs will not be refunded.
Any returned item not in its original condition or packaging, damaged or missing parts for reasons not due to our error may be applicable only for a partial refund.
Non-returnable items: Gift cards
Are you looking to return?
Step 1
Register your return at feelgrounds.com/returns.
Our return address is located in Germany and will be communicated to you in the returns portal and by email.
Step 2
Send your clean and undamaged item(s) back to us in the original packaging.
Step 3
Once your return is received, inspected and approved, a credit will automatically be applied to your original method of payment. Please note that it may take some time to receive your refund.
Ordered via PayPal?
For customers from certain countries, there is the possibility to get a (partial) refund of the paid return shipping cost from PayPal when the order has been paid via PayPal. Learn more.
Received a defective or damaged item? Click here.